{"id":669,"date":"2025-09-12T12:10:17","date_gmt":"2025-09-12T10:10:17","guid":{"rendered":"https:\/\/endimade.com\/support\/"},"modified":"2026-02-12T11:02:43","modified_gmt":"2026-02-12T10:02:43","slug":"support","status":"publish","type":"page","link":"https:\/\/endimade.com\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"669\" class=\"elementor elementor-669 elementor-203\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3d36433b e-flex e-con-boxed e-con e-parent\" data-id=\"3d36433b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7ce35212 elementor-widget elementor-widget-text-editor\" data-id=\"7ce35212\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal [.text-message+&amp;]:mt-1\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"4fa25e58-f28b-41ad-b688-0d8ba187508e\" data-message-model-slug=\"gpt-5-2\">\n<div class=\"flex w-full flex-col gap-1 empty:hidden first:pt-[1px]\">\n<div class=\"markdown prose dark:prose-invert w-full wrap-break-word light markdown-new-styling\">\n<h3 data-start=\"83\" data-end=\"116\">Support, How It Works &amp; FAQ<\/h3>\n<h6 data-start=\"118\" data-end=\"232\">Welcome!<br data-start=\"124\" data-end=\"127\">Here you\u2019ll find the most important information about tutorial access and answers to frequently asked questions.<\/h6>\n<hr data-start=\"234\" data-end=\"237\">\n<h3 data-start=\"239\" data-end=\"255\">How It Works<\/h3>\n<h6 data-start=\"257\" data-end=\"380\"><strong data-start=\"257\" data-end=\"280\">1) Choose a tutorial<br data-start=\"280\" data-end=\"283\">Add it to your cart (select language) and complete your purchase.<br>All products are digital (video + PDF or PDF).<\/strong> <\/h6>\n<h6 data-start=\"382\" data-end=\"486\">2)<strong data-start=\"382\" data-end=\"419\"> Your account is created automatically<\/strong><br data-start=\"419\" data-end=\"422\">After purchase, you will receive an email with access to your My Account section.<\/h6>\n<h6 data-start=\"488\" data-end=\"553\">3) Instant access<br data-start=\"516\" data-end=\"519\">Once your payment is confirmed, you can:<br><br><\/h6>\n<ul data-start=\"554\" data-end=\"646\">\n<li data-start=\"554\" data-end=\"595\">\n<h6 data-start=\"556\" data-end=\"595\">watch the video on the lesson page (streaming),<\/h6>\n<\/li>\n<li data-start=\"596\" data-end=\"646\">\n<h6 data-start=\"598\" data-end=\"646\">download the PDF in My Account \u2192 Downloads.<\/h6>\n<\/li>\n<\/ul>\n<h6 data-start=\"648\" data-end=\"667\"><strong data-start=\"648\" data-end=\"665\">4) PDF limits<\/strong><\/h6>\n<ul data-start=\"668\" data-end=\"787\">\n<li data-start=\"668\" data-end=\"692\">\n<h6 data-start=\"670\" data-end=\"692\">link validity: 7 days<\/h6>\n<\/li>\n<li data-start=\"693\" data-end=\"787\">\n<h6 data-start=\"695\" data-end=\"787\">up to 3 downloads per file<br data-start=\"714\" data-end=\"717\">All files are stamped with your email address and are intended for personal use only.<\/h6>\n<\/li>\n<\/ul>\n<h6 data-start=\"789\" data-end=\"994\"><strong data-start=\"789\" data-end=\"819\">5) Refund Policy (Digital Content)<\/strong><br data-start=\"819\" data-end=\"822\">Access is granted immediately after purchase.<br data-start=\"869\" data-end=\"872\">Once streaming or downloading has started, the order is non-refundable (in accordance with EU regulations regarding digital content).<\/h6>\n<p> <\/p>\n<h3 data-start=\"1001\" data-end=\"1006\">FAQ<\/h3>\n<h6 data-start=\"1008\" data-end=\"1101\"><strong data-start=\"1008\" data-end=\"1036\">I didn\u2019t receive any email. What should I do?<\/strong><br data-start=\"1036\" data-end=\"1039\">Please check your Spam folder. You can also log in directly via <strong data-start=\"1084\" data-end=\"1100\">\/my-account\/.<\/strong> <\/h6>\n<h6 data-start=\"1103\" data-end=\"1132\"><strong data-start=\"1103\" data-end=\"1130\">Where can I find my materials?<\/strong><\/h6>\n<ul data-start=\"1133\" data-end=\"1206\">\n<li data-start=\"1133\" data-end=\"1166\">\n<h6 data-start=\"1135\" data-end=\"1166\">Video: My Account \u2192 Tutorials<\/h6>\n<\/li>\n<li data-start=\"1167\" data-end=\"1206\">\n<h6 data-start=\"1169\" data-end=\"1206\">PDF: My Account \u2192 Downloads<\/h6>\n<\/li>\n<\/ul>\n<h6 data-start=\"1208\" data-end=\"1273\"><strong data-start=\"1208\" data-end=\"1224\">My download link expired. What now?<\/strong><br data-start=\"1224\" data-end=\"1227\">Contact us with your order number \u2014 we\u2019ll help.<\/h6>\n<h6 data-start=\"1275\" data-end=\"1379\"><strong data-start=\"1275\" data-end=\"1302\">The video won\u2019t play.<\/strong><br data-start=\"1302\" data-end=\"1305\">Try another browser, disable VPN\/ad-blocker, allow cookies, and refresh the page.<\/h6>\n<h6 data-start=\"1381\" data-end=\"1454\"><strong data-start=\"1381\" data-end=\"1412\">Can I share the files?<\/strong><br data-start=\"1412\" data-end=\"1415\">No. The materials are for personal use only. <\/h6>\n<h6 data-start=\"1456\" data-end=\"1550\"><strong data-start=\"1456\" data-end=\"1472\">VAT invoice?<\/strong><br data-start=\"1472\" data-end=\"1475\">If you\u2019d like, I can finish the last answer about VAT in a consistent, clean way (short and clear).<\/h6>\n<hr data-start=\"1552\" data-end=\"1555\">\n<h3 data-start=\"1557\" data-end=\"1566\">Contact<\/h3>\n<h6 data-start=\"1568\" data-end=\"1683\">E-mail: <strong data-start=\"1576\" data-end=\"1597\">inf<a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1578\" data-end=\"1595\">o@endimade.com<\/a><\/strong><br data-start=\"1597\" data-end=\"1600\">Support hours: Mon\u2013Fri, 09:00\u201315:00 (CET)<br data-start=\"1645\" data-end=\"1648\">We reply within 24\u201348 hours on business days.<\/h6>\n<h6 data-start=\"1685\" data-end=\"1704\">When contacting us, please include:<\/h6>\n<ul data-start=\"1705\" data-end=\"1771\">\n<li data-start=\"1705\" data-end=\"1726\">\n<h6 data-start=\"1707\" data-end=\"1726\">order number,<\/h6>\n<\/li>\n<li data-start=\"1727\" data-end=\"1747\">\n<h6 data-start=\"1729\" data-end=\"1747\">the tutorial name,<\/h6>\n<\/li>\n<li data-start=\"1748\" data-end=\"1771\">\n<h6 data-start=\"1750\" data-end=\"1771\">a short description of the issue.<\/h6>\n<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Support, How It Works &amp; FAQ Welcome!Here you\u2019ll find the most important information about tutorial access and answers to frequently [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-669","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/endimade.com\/en\/wp-json\/wp\/v2\/pages\/669","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/endimade.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/endimade.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/endimade.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/endimade.com\/en\/wp-json\/wp\/v2\/comments?post=669"}],"version-history":[{"count":1,"href":"https:\/\/endimade.com\/en\/wp-json\/wp\/v2\/pages\/669\/revisions"}],"predecessor-version":[{"id":671,"href":"https:\/\/endimade.com\/en\/wp-json\/wp\/v2\/pages\/669\/revisions\/671"}],"wp:attachment":[{"href":"https:\/\/endimade.com\/en\/wp-json\/wp\/v2\/media?parent=669"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}