Support, How It Works & FAQ
Welcome!
Here you’ll find the most important information about tutorial access and answers to frequently asked questions.
How It Works
1) Choose a tutorial
Add it to your cart (select language) and complete your purchase.
All products are digital (video + PDF or PDF).
2) Your account is created automatically
After purchase, you will receive an email with access to your My Account section.
3) Instant access
Once your payment is confirmed, you can:
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watch the video on the lesson page (streaming),
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download the PDF in My Account → Downloads.
4) PDF limits
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link validity: 7 days
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up to 3 downloads per file
All files are stamped with your email address and are intended for personal use only.
5) Refund Policy (Digital Content)
Access is granted immediately after purchase.
Once streaming or downloading has started, the order is non-refundable (in accordance with EU regulations regarding digital content).
FAQ
I didn’t receive any email. What should I do?
Please check your Spam folder. You can also log in directly via /my-account/.
Where can I find my materials?
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Video: My Account → Tutorials
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PDF: My Account → Downloads
My download link expired. What now?
Contact us with your order number — we’ll help.
The video won’t play.
Try another browser, disable VPN/ad-blocker, allow cookies, and refresh the page.
Can I share the files?
No. The materials are for personal use only.
VAT invoice?
If you’d like, I can finish the last answer about VAT in a consistent, clean way (short and clear).
Contact
E-mail: info@endimade.com
Support hours: Mon–Fri, 09:00–15:00 (CET)
We reply within 24–48 hours on business days.
When contacting us, please include:
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order number,
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the tutorial name,
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a short description of the issue.
